Privacy

Our practice adheres to Australian Privacy Laws that were introduced in Australia, December 2001. These laws ensure that individuals consent to the collection of personal and sensitive information about themselves by others - including medical information.

We collect personal and health related information for the primary purpose of providing comprehensive, ongoing, holistic medical care to individuals and families in accordance with accepted, high quality general medical practice. Some of this information will be used for providing a referral to a specialist, hospital or other health service. We may also use information within the practice for our own quality assurance and education programs, to provide you with reminder letters, to inform you of health related issues or programs which may be of interest and for accounting purposes, including Medicare billing.

Information may also be provided to maintain national health databases, particularly for childhood immunisation. At times we are also legally required to notify authorities of certain diseases (such as TB or meningitis) and provide information for medical defence and other legal requirements.

We ensure any personal information that is entered onto the computer will be kept private in the same way as occurs with paper records, the computer is password protected and only accessible by authorised staff within the practice. If you wish to access your personal information held at this practice, please collect and complete a copy of 'Request for Access" form available at reception. If you require a copy a nominal fee may be payable. The information we collect is normally restricted to demographics (name, address, Medicare and social service numbers, health insurance status and contact phone numbers), current and past medical problems, medication taken, allergies, family history of illness, health risk factors, a record of each attendance and correspondence sent and received (e.g. specialist and hospital correspondence).

You may be asked to participate in the collation of data for research, which requires your consent for us to supply unidentified information. We will not disclose any personal information for any non-related secondary purpose without prior patient consent. A copy of our Privacy Policy is available to you, please ask the receptionist.

Our Practice operates under the AMA code of ethics. From time to time we may ask you to complete a confidential questionnaire about the centre and services we offer. We are keen to hear if you feel we could improve in any area.

We believe problems are best handled by the Practice, however if you feel there is a problem that you wish to take outside the Practice, you may write to either:

• Health and Community Service Complaints Commission - PO Box 199, Rundle Mall, Adelaide 5000
• Federal Privacy Commissioner - GPO Box 5218, Sydney 2000

​or

• Privacy Hotline : 1300 363 992

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